How to Contact ComEd
General Contact Numbers:
Non emergency calls. You will be speaking to a Customer Service Representative who will enter your request or problem into our computer system which will create a Customer Ticket. This Ticket is routed to the corresponding ComEd department where action is required. It is most beneficial ¡f the customer can specify the addresses where ComEd work is required.
(800) 892-0123 or 811
Joint Utility Locating information for Excavations
All emergency or non-emergency utility facility locates must be requested through the J.U.L.l.E. one call system.
To report any streetlight outages, log into our website at www.ComEd.com, click onto Customer Service, and follow the links on the webpage.
Or fax the appropriate form to the number below.
Fax (630) 684-2962
New Electric Service
Any new requests should be initiated through this number.
Fax (630) 684-3701
New electric service inspections are to be faxed to this number.
Visit www.ComEd.com for more information on the following features:
Report an outage – Text OUT to 26633 (COMED)
Subscribe to Outage Alerts – Text ADD OUTAGE to 26633 (COMED)
Requires ComEd account number, SSN of ComEd account holder, or Phone number on ComEd account.
-Real-time outage status updates
-Power restoration confirmation
-Report outages and check outage status
-Manage your account and make payments
-Find payment location
Outage Map – LINK TO MAP
-View outages at street-level
-View cause of outages
-View estimated time of restoration
Customers can engage Comed through these channels on a variety of customer service issues
-Company and industry related news
-Energy effìciency tips