Show All Answers

1. Are there any watering restrictions in summer?

Village ordinance allows watering between the hours of 6-9 a.m. and 6-9 p.m. on even-numbered days for residences with even-numbered addresses, and on odd-numbered days for residences with odd-numbered addresses. Newly installed sod may be watered daily for the first seven days for up to six hours per day. After seven days, the normal watering restrictions per Village Ordinance will apply. This excludes sod installed in July and August (odd-even restrictions will apply).

2. Can I get a deduct meter for my lawn sprinkling system?

No, Village Ordinance does not allow a reduction of the sewer bill for water used for irrigation.

3. When do you perform hydrant flushing and what precautions should I take?

Hydrant flushing is usually performed in the fall of each year. Signs are placed at entrances to subdivisions before flushing. Customers may want to delay laundering clothing until the lines are clear.

4. What is the hardness of my water if I am on Public Water Supply?

• Channahon East (customers east of Interstate 55) is 15 grains per gallon.
• Channahon West (customers west of Interstate 55) is 18 to 20 grains per gallon. 

5. I have a question about my septic system, who should I contact?

Your County Health Department can answer most questions. They can also provide a layout of your system if they have it on file. 

• The phone number for the Will County Health Department is 815-727-8490.
• The phone number for the Grundy County Health Department is 815-941-3113.

6. Why does the water look milky when I fill up a clear glass from the sink?

When air enters the water, it will appear milky. Fill a glass with water let it sit. After a few minutes, the air will be gone. The air could be from the water main or a household water fixture aeration device.

7. When the ice in my drink melts, there is stuff on the bottom of my glass. Is there something wrong?

This is called a precipitate. The mineral deposits in the water come out of the solution during freezing and are now on the bottom of the glass. This is a natural occurrence and the water is safe to drink.

8. What can I do if my sump pump runs all the time?

1. Set the float to be at least as high as the perimeter tile (inlet to sump). 
2. Disconnect all downspouts that run directly into the ground and extend them above ground a minimum of 6-feet away from the foundation. 
3. Consider a backup pump and power supply.